After Sales Service
Service Commitment
Since we began in 1979, Capital Solutions' commitment has been to deliver a consistently high quality of service and support to our clients. After all, they rely heavily on the performance of our products and document solutions for the effective running of their business and it is our responsibility to maintain their investment in this technology to the very highest standards.
Our Responsibility
We take full responsibility for looking after every aspect of the equipment, software and document solutions supplied by us, through our own team(s) of dedicated and highly experienced staff, all conveniently located across our Scottish branches and close to our clients' installations. With 60+ Service Engineers covering the whole of Scotland, we ensure that our commitment to respond to all emergency service calls within an average time of 4 hours, is achieved. Our Service personnel are fully supported on territory through our "Field Service System (FSS)" which is used to monitor and record all customer service calls. This system also provides them with full client details/equipment and service history. From point of sale, through to delivery, installation, operator training, liaising with IT personnel, equipment maintenance and emergency repair calls - we take complete responsibility.
Quality Service Assured
- Quality Management accredited, to BS EN ISO9001:2000
- All Service Engineers fully manufacturer trained
- MCP & CCNA qualified IT/technical support
- We only use genuine manufacturers' parts and consumables
- Average response time to breakdown call = 2.94 hours
- 96% Equipment uptime
- 88% First time fix rate
Note - proof of performance figures available on request.
