Clients
Perhaps the strongest and most telling testaments to our capabilities are our clients themselves. Capital Solutions boasts what is possibly the most prestigious and long-term client portfolio in our industry, with an average 98% retention rate.
"Over the last 20 years we have had an excellent working relationship with what is now Capital Solutions. The sterling service over these years we have had at a fair price. I have been and will continue to recommend your firm to those lost souls who do not have the benefit of your professionalism."
"Catchline has benefited from the services provided by Capital Solutions for over a decade and, during this time, they have been able to tailor their services to support our business growth. They provide excellent equipment and superb service levels, including very fast response times which are essential in our industry. I have no hesitation in recommending the company."
"Capital Solutions has been very proactive in providing us with cost effective solutions to support the continuing success of the firm. They were the obvious choice when we undertook the recent Print Review which saw the installation of multi-functional devices throughout the office and enables 'follow me' printing to be deployed."
"We are delighted with the service provided by everyone at Capital Solutions. The contract has been in place since October 2005 and everyone in the Parliament who has received a new Ricoh photocopier thus far is delighted with the machines. The quality of the photocopies and the speed at which the copies are produced is excellent. I would thoroughly recommend Capital Solutions to new customers."
"Your staff who have attended our offices at The Dean, Glenfinlas Street and here in Queen Street have been fantastic. They treat us with absolute courtesy and professionalism."
"We have dealt with Capital Solutions for many years and they have always exceeded our expectations in terms of service. We have been particularly impressed with the onsite training provided to our staff to explain the myriad of features available on our new machines. This means we can exploit the full capabilities of the machine and produce a wide range of documents and publications which is a great benefit to our company."
"We have successfully dealt with Capital Solutions over many years. This has resulted in them being granted our 'Preferred Supplier' status in respect of photocopier, fax and major network printing requirements. We would have no hesitation in recommending Capital Solutions to any company requiring their services."
"Maclay Murray & Spens have worked with Capital Solutions now for several years and enjoy excellent after sales care along with top quality customer service, we would have no hesitation in recommending Capital Solutions to fulfil your business requirements with the same high level quality afforded to MMS."
"We are delighted with the service provided by everyone at Capital Solutions. The new Ricoh MFD is exceeding all our expectations and the technology is saving us time in many areas. I would have no hesitation in recommending Capital Solutions to anyone requiring their services."
"Capital Solutions service contract is excellent, 99% of the time, an engineer is on our premises well within the 4 hour response time. Engineers explain all faults and repairs and also explain if there is anything that can be done to reduce common faults. They also have a useful helpdesk facility, in that they can try to help me to repair any faults over the phone. Engineers are all pleasant and courteous."
"Capital Solutions have looked after all our copying, printing, fax and scanning requirements since we started our business in 2000. We have never had to complain about anything as all telephone calls are promptly dealt with, technicians appear almost at the drop of a hat and the trainers have the patience of saints."
"I would describe Capital Solutions' after sales service and support as 'second to none'. Our organizations have a long and well established relationship and we would only think of working with Capital Solutions for our copy and print requirements. The recent print audit exercise which Capital has helped us with will result in a significant cost saving by implementing a revised print strategy."
"As a leading voluntary sector organisation, it is very important for us to receive value for money as well as good service from our suppliers. We have a long standing business relationship with Capital Solutions covering all of our services throughout Scotland and their service and support has been excellent."
"Berwickshire Housing Association Ltd has dealt with Capital Solutions since 1995, during which time they have provided us with an excellent, reliable service."
"Montgomery Forgan Associates have dealt with Capital Solutions for several years and have found both their after sales and customer services to be excellent. The Engineers are always helpful and courteous and always meet their guaranteed response time to call outs."
"Prior to purchasing our Ricoh 3260, I liaised with a few business contacts to 'check out' the reputation of Capital Solutions and the unanimous outcome from this research was that Capital is an excellent, reliable and well established Company. In the 6 months that I have been dealing with them, I have found this to be true, not only have they provided us with a cost effective solution, but they have backed it up with first class after care service and ongoing support. I would have no hesitation in recommending Capital Solutions to any potential customers."
"When we initially looked at MFD's - prices being quoted were beyond our budget. I contacted Capital Solutions and their price was less than half the price of any other companies I had contacted. When you offset the price of the Ricoh against what we were previously paying for ink and toner cartridges it is actually saving us money, with all the added functionality coming as a bonus. Capital Solution excel in every area and I would have no hesitation in recommending them to anyone."
"The Edinburgh International Festival has a long standing and highly valued relationship with Capital Solutions who provide in-kind sponsorship with the loan of office equipment to meet the increased needs in the run up to, and the duration of, the Festival. Its outstanding service and customer care puts Capital Solutions in a class of its own."
"We have only been dealing with Capital Solutions for a few months but already we are delighted with the level of service and support we have received from them. Capital resolved a long running problem with one of our machines for us and this has proved to be a win/win situation for both Companies. I would have no hesitation in recommending Capital Solution to any potential customers."
"One of the major challenges that faced our company recently was to substantially reduce our dependency on time and space consuming paper based systems, whilst greatly improving project handling processes and reducing associated costs. We considered many options and finally chose a Laserfiche electronic document management solution. A key reason for selecting Laserfiche was our confidence in Capital and their ability to provide after sales support that would continually satisfy our ever growing needs. We would have no hesitation in recommending them and Laserfiche to any client."
