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Capital Solutions invests substantial six figure sum in adopting latest telephony solutions
29/04/2009
Capital Solutions installs new Telephone Solution
"We needed to have one common telecoms platform throughout the Company as communications is a key factor in the success of any Company.The success of the project can be measured by how the new solution went in seamlessly as far as end users are concerned. It had no disruption on the productivity of the company, this was a key objective from day one. All the major work took place out with office hours and we also ran systems in parallel to facilitate this" Gary McLennan ICT Manager
The benefits included: One centralised and standardised communications network for all branches via head office, Lower costs, Centralised telephony operation and control, A flexible solution that will grow with the business, Field workers able to operate seamlessly, Increased efficiency in call handling and Improved customer service.
To read the case study in full click here:
