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Service

Support

• Installation
• Training
• Service
• Meter Reading
• Customer Survey
• Order Consumables

“We are delighted with the level of service and support we have received from Capital.  They helped us resolve a long standing issue with one of our printers.  We would have no hesitation in recommending Capital Solution to any potential client”. Isleburn Group, Aberdeen

Capital is committed to giving all our clients exceptional ongoing technical support to ensure their document solutions remain productive throughout their lifetime.   We cover the whole of Scotland from Dumfries to Shetland so you can be assured of a national service with a distinctly local feel.  Even the newest, high tech, digital imaging systems require periodic service and maintenance. We will do whatever it takes to prevent downtime of your critical copy, print, scan and fax devices. Our proactive service model allows us to anticipate potential problems, keeping minor issues from becoming major problems, and quickly complete any service that’s required.  Our comprehensive service and support covers:

Work Control – Our experienced locally based Work Controllers have full visibility of the location of our IT and Field Service Engineers and will co-ordinate the service visit based on the nearest engineer’s location and availability – thus ensuring the most effective and efficient response to a call out and minimising our carbon footprint at the same time.

Remote Monitoring – Using a combination of  industry leading software, we can remotely monitor the status of your equipment and be alerted to any potential problems before they impact on your productivity. We will receive email updates on page count, errors and service data which allows us to take a proactive approach to managing your output devices.

Helpdesk - When a fault has been logged with our Work Control Department, our Helpdesk staff analyse the fault and determine if it can be fixed remotely over the phone.  If the problem is more complex in nature, then an Engineer will be sent out to fix the problem.

Responsiveness – Our average response time is less than the industry goal of four hours. Our  first time fix rate is approximately 98%. We have 60+ Service Support staff  covering Scotland and they carry a vast parts inventory.

Certified Technicians – Our service technicians are trained and certified by Ricoh, HP, Konica Minolta,  Oce, and Fujitsu and are considered experts in printing and imaging technologies.

Monthly Management Reports – We will provide you with monthly management reports that track each device’s age, utilisation, performance and maintenance schedule.