Achilles FPAL Advanced Registration
Capital Document Solutions is delighted to announce that we have enhanced our Achilles First Point Assessment (Achilles FPAL) profile following the completion of another in-depth Advanced Registration assessment.
Andrew Aikman, Sales Director, stated, “We are the only document solutions company in Scotland to have an advanced registration with Achilles FPAL. So we are delighted to have further improved our scores. These rigorous and lengthy FPAL assessments clearly confirm our award-winning service.”
What is Achilles FPAL?
Achilles FPAL is a supplier management database. It is used by operators and service contractors in the European energy market to source suppliers for tender opportunities. Capital has been registered on Achilles FPAL for nearly a decade. They decided to further strengthen their supplier record with a detailed Advanced Registration. This involved a thorough and rigorous assessment by qualified assessors from Achilles FPAL.
The advanced registration is summarised as a scoring system reflecting the level of detail and relevance of answers supplied. The information can form part of tender pre-qualification submissions and so negate the need for multiple information requests. Advanced registration reduces time, money and a significant amount of effort involved in the procurement process.
This gives current and prospective customers the confidence that we abide by an ethical and effective supply chain process.
The advanced registration summary graph is visible to all Achilles FPAL purchasers as part of a supplier’s profile. Capital were again delighted to achieve very high scores across all eleven business elements assessed. Capital is the only document solution company in the UK to participate in advanced registration and these impressive scores illustrate the best in class service that Capital provide to all clients.
Our new advanced registration profile results are shown below (8 is the maximum score). The scores were based upon the quality and comprehensive nature of our answers and our ability to provide documentary evidence of all our many audited and sustainable business processes.
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Customer Feedback
Capital has extensive installation and servicing experience in the offshore environment. From our bases in Aberdeen, Inverness and also Shetland, we service and support devices on North Sea assets and vessels operated by many of the world’s leading energy companies. Recent installations have ranged from Invergordon to Rotterdam.
Capital also uploads Achilles FPAL performance feedback. This two-way evaluation tool is used to record client feedback within the oil & gas industry and allows Capital to continuously monitor and improve customer service. Performance feedback graphs have been recorded by our support staff on behalf of many of our clients in Aberdeen and Shetland. This further demonstrates our commitment to deliver high standards of customer service and that no one will work harder for your business. (Currently on Achilles FPAL our feedback includes the following companies: Hydrasun, Bibby Offshore Limited, Oil States, Bluewater Services (UK) Ltd, Dron and Dickson Ltd, and also Abermed Ltd)
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