Keith Ross, Branch Service Manager (Aberdeen)
Running the Aberdeen branch of Capital Document Solutions is a hugely varied role – quite literally no two days are ever the same.
Although I’m originally from Port Seton near Edinburgh, I’ve lived and worked in Aberdeen for the past seven years and loved every minute of it. The north-east is certainly a vibrant place to do business, having been sheltered from some of the worst of the economic problems in recent times.
On a typical day I’ll arrive at our Virginia Street office around 8:15am and – after quickly checking the phones and emails – I’ll touch base with the installation team who will be going out to clients’ sites later that day.
Additionally, I’ll hold a weekly group meeting for all our installation, work control and logistics teams which gives them an opportunity to raise any issues they might have.
Capital looks after the needs of multi-national companies such as Baxters at Fochabers, as well as companies of all sizes from a wide range of industries. We also work closely with North Sea oil and gas companies such as BP and public sector clients including the University of St Andrews.
Regardless of the client, we still stick to the same values and provide the same level of service that we believe sets Capital apart from the competition.
I’m a firm believer in the importance of maintaining face to face contact with customers – whether it’s onshore or offshore. As often as time allows, usually once a week, I’ll make follow-up visits to customers to ensure they are completely happy with all aspects of their service.
Although I’m predominantly based in Aberdeen, on occasion I’m required to travel to other parts of the country. On a recent visit to Shetland we recruited a new sales engineer, Mark Mouat.
I also oversee employee training to help pinpoint potential areas of improvement for individual members of the team. As part of this ongoing process, I regularly go out and spend time with colleagues as they visit clients.
I’ve just completed a batch of six-month performance reviews with a few members of staff, while we’ve also recently implemented a new computer system. This required a lot of hard work to make sure all staff were comfortable using the new system while ensuring the smooth running of the business.
I get to deal with all aspects of the business which is probably the most rewarding part of the job – whether it’s building relationships with customers or making sure all members of the team are well equipped to perform their job to the best of their ability.
I’m also responsible for ensuring the health and safety of all our employees at the Aberdeen office and for overseeing any building or maintenance work that needs to be done.
Outside of work I’m also a keen hill walker and runner although lately I’ve not been able to get out as much as I would have liked. I previously ran the Berlin Marathon where I managed to raise funds for the British Heart Foundation.