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The Capital Document Solutions Team

Historic Scotland: our installation at Edinburgh Castle

Historic Scotland: our installation at Edinburgh Castle

On 20th March 2018, Tim Phoenix was onsite at Edinburgh Castle, as part of the team to install a device for Historic Environment Scotland.

Tim, one of Capital’s Solution Support Specialists carries out around 50 installations per month. Through his role, he gets to visit a range of beautiful and historic locations.

As a proud Scottish company our headquarters have been in Edinburgh for nearly 40 years. Capital was delighted to provided its services and products to the most iconic landmark in Edinburgh, and one of Scotland’s most popular tourist attractions.

Edinburgh Castle

Edinburgh Castle installation

The historic fortress dominates the capital’s skyline from the top of the famous Royal Mile, at the west end of Edinburgh’s Old Town. It stands on the neck of an extinct volcano, believed to have developed during the lower Carboniferous period.

Originally built for human habitation, the castle has acted as a military base and royal residence for centuries. Today the castle is a tourist attraction, and with a military garrison, is home to the popular Edinburgh Military Tattoo.

Work done at the castle

Service and support at Edinburgh Castle

The castle needed a solutions delivery to work with their current Equitrac software (previously implemented by Capital). Also they needed to replace the old desktop printers with two new multifuctional devices (MFDs). Previously when needing to copy, scan or copy employees had to walk across the castle’s outdoor courtyard. Then they traveled up the stairs to use the castle’s only existing MFDs in the main building. A secure print release and scan-to-me functionality was also required.

The MFDs were installed at Croft-an-Righ, a building behind Holyrood, and the castle’s admin office, situated between the gift and whisky shops.

Ricoh‘s MPC307 and MPC2004EX MFDs were installed and added to Equitrac. Tim’s main role was to add and configure the devices on the server, and oversee the end user training.

The job’s outcome

The location made getting Capital’s van up to the offices tricky. So strength and stamina came into play to safely deliver the devices.

That said, the client was delighted with the high level of service and speed of installation. The new convenient copying, scanning and faxing capabilities were gratefully received, as well as the new secure functionalities that were now in place, with the General Data Protection Regulation just around the corner.

For more…

For more information on the work that we can do for you, visit our service and support page, or get in touch now.

Finally, many thanks to Tim for his story, and for sharing the photographs he took on the day.

References: The History of Edinburgh Castle and also Edinburgh Castle’s Wikipedia page.

 


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Posted in About Us, Edinburgh, Products, Service, Special Interest

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