“When reviewing our print services contract, we felt that there could be improvements in both the service level and cost. I was impressed by the level of detail HOE went into to review our current set-up. They reconciled current usage and provided a detailed proposal on how they could help us.
We compared them against some big industry names. We found that their ethos and values closely matched our own at Johnstons.
Once we decided to proceed with HOE, they helped us every step of the way: through the hardware changeover, configuration and staff training – across all our sites. They’ve built up a good rapport with my IT team and delivered on their promises.”
Johnstons of Elgin
Workflow Optimisation is a key way to reduce costs and provide improved services.
If your workflows are inefficient then processes take longer. In addition, optimising workflows is a crucial part of the process of adopting new technologies.
Think about your organisation and its employees. How many tedious functions and tasks still require you to be physically involved or present? Submitting invoices. Shuffling through folders. Perpetually bugging your manager to finally approve an expense? These types of time wasters are a real problem that often go unaddressed.
More than 70% of today’s businesses would fail within three weeks if they suffered a catastrophic loss of paper records due to fire or flood.
The digital universe is doubling in size every two years, and by 2020 the data we create and copy annually will also grow by 10 times – reaching 44 zettabytes, or 44 trillion gigabytes. This compounds the stress for organisations when deciding what they need to do.
Capital Document Solutions can help you optimise or automate virtually any business process within your organisation.
Analytics have always played a role in document solutions, particularly in the area of print management. However, as the amount of data on connected devices increases, and as the tools to manage this data mature, the opportunity exists to further leverage big data to improve security, optimise print and document workflows, strengthen customer service, and even pre-emptively address service events.
As a result, the ability of Capital to integrate analytics with device management, Print Management Software, and Enterprise Content Management offers clients more intelligent systems that will have success across many vertical markets.
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