“As a leading voluntary sector organisation, it is very important for us to receive value for money as well as good service from our suppliers.

“We have a long standing business relationship with Capital covering all of our services throughout Scotland and their service and support has been excellent.”

Apex Trust, Edinburgh

“We wanted to pass on our thanks for the service we received for our Ricoh machine. 

“We were experiencing issues and called the Help Desk late morning to log the problem; an engineer arrived early afternoon,  we needed a new part which the engineer did not have, he arranged to get the part and repair the problem later that afternoon. 

“Fantastic service to allow us to get back working to full capacity.”

J.I.T. Industrial Products Ltd.

View our Technical & IT Support PDF

Service and Installation

Capital's Ricoh Gold Customer Service PartnerCapital is committed to giving all clients exceptional ongoing technical support. We ensure their document solutions remain productive throughout their lifetime. Our customers range from those with single stand-alone devices to those benefiting from our managed print services. We cover the whole of Scotland from Dumfries to Shetland. You can be assured of a national service with a distinctly local feel.  Even the latest, high tech, digital imaging systems require periodic service and maintenance. We will do whatever it takes to prevent downtime of your critical devices.

For example, Capital is Ricoh’s largest dealership in Scotland with offices in Edinburgh, Glasgow, Aberdeen and Inverness. Capital is Ricoh’s Prestige Partner in Scotland.

If you’re not a Capital customer then please read on about our service and installation benefits or contact us at 0800 844 744 or hello@capital-solutions.co.uk and one of our local specialists will be available to help you.


Our own Logistics Team take full responsibility for the delivery and installation of all document devices and software. They ensure a seamless transition to your new document solution. This team organises and manages our installation crews, who have the necessary equipment to deliver and also install your new devices.

Prior to installation our Workshop Engineers build and pre-configure each individual model to your exact requirements.  For example, IP addresses and PIN codes can be set up so you can use your new devices immediately upon installation.  We fully test all equipment on-site and all packaging is disposed of via our Recycling Centre prior to installation – helping to minimise down-time.

Once your set-up is complete, our Logistics Team hand over to our Client Training Team who will train key users on how to get the best from your new document solution.

workshop / installation team managed print services

Work Control

Our experienced local Work Controllers have full visibility of the location of our IT and Field Service Engineers. They will co-ordinate service visits based on the nearest engineer’s location and availability – ensuring the most effective and efficient response to a call out and therefore minimising our carbon footprint.

Remote Monitoring

Using industry leading software, we can remotely monitor the status of your equipment and can be alerted to any potential problems. We can also receive email updates on page count and toner requirements which allows us to take a proactive approach to managing your output devices.


When a fault is logged with our Work Control Department, our Helpdesk staff analyse and determine if it can be fixed over the phone.


Our average response time is less than the industry goal of four hours. Our first time fix rate is approximately 98%. We have Service Support staff covering the whole of Scotland.

Certified Technicians

Our service technicians are trained and certified by Ricoh, Konica Minolta, HP and Fujitsu.  They are experts in printing and imaging technologies.

Management Reports

We can provide reports that track each device’s age, utilisation and performance. This is true for single devices or a full managed print services.

Get Support

When you choose Capital as your supplier and service provider, you get more than just exceptional technology and document workflow solutions.

Our team of highly skilled professionals provide you with the highest level of service and support.