Firstly, Capital is committed to giving all clients exceptional ongoing technical support. We ensure their document solutions remain productive throughout their lifetime. Our customers range from those with single stand-alone devices to those benefiting from our managed print services. We cover the whole of Scotland from Dumfries to Shetland. You can be assured of a national service with a distinctly local feel. Even the latest, high tech, digital imaging systems require periodic service and maintenance. We will do whatever it takes to prevent downtime of your critical devices.
For example, Capital is Ricoh’s largest dealership in Scotland and one of the largest in the UK. Capital is Ricoh’s Prestige Partner in Scotland.
Our own Logistics Team take full responsibility for the delivery and installation of all document devices and software. They ensure a seamless transition to your new document solution. This team organises and manages our installation crews, who have the necessary equipment to deliver and also install your new devices.
Prior to installation our Workshop Engineers build and pre-configure each individual model to your exact requirements. For example, IP addresses and PIN codes can be set up so you can use your new devices immediately upon installation. We fully test all equipment on-site and all packaging is disposed of via our Recycling Centre prior to installation – helping to minimise down-time.
Once your set-up is complete, our Logistics Team hand over to our Client Training Team who will train key users on how to get the best from your new document solution.
Our experienced local Work Controllers have full visibility of the location of our IT and Field Service Engineers. They will co-ordinate service visits based on the nearest engineer’s location and availability – ensuring the most effective and efficient response to a call out and therefore minimising our carbon footprint.
Using industry leading software, we can remotely monitor the status of your equipment and can be alerted to any potential problems. We can also receive email updates on page count and toner requirements which allows us to take a proactive approach to managing your output devices.
When a fault is logged with our Work Control Department, our Helpdesk staff analyse and determine if it can be fixed over the phone.
Our average response time is less than the industry goal of four hours. Our first time fix rate is approximately 98%. We have 60+ Service Support staff covering Scotland.
Our service technicians are trained and certified by Ricoh, Konica Minolta, HP, Fujitsu and Makerbot. They are experts in printing and imaging technologies.
We can provide reports that track each device’s age, utilisation and performance. This is true for single devices or a full managed print services.