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Service

Capital is committed to giving all clients exceptional ongoing technical support to ensure their document solutions remain productive throughout their lifetime.   We cover the whole of Scotland from Dumfries to Shetland so you can be assured of a national service with a distinctly local feel.  Even the latest, high tech, digital imaging systems require periodic service and maintenance. We will do whatever it takes to prevent downtime of your critical devices.

Capital's Ricoh Gold Customer Service Partner

 

 

 

 

 

For example, Capital is Ricoh’s largest dealership in Scotland and one of the largest in the UK. Capital is Ricoh’s Prestige Partner in Scotland 

Work Control – Our experienced local Work Controllers have full visibility of the location of our IT and Field Service Engineers and will co-ordinate service visits based on the nearest engineer’s location and availability – ensuring the most effective and efficient response to a call out and minimising our carbon footprint.

Remote Monitoring – Using industry leading software, we can remotely monitor the status of your equipment and can be alerted to any potential problems. We can also receive email updates on page count and toner requirements which allows us to take a proactive approach to managing your output devices.

Helpdesk – When a fault is logged with our Work Control Department, our Helpdesk staff analyse and determine if it can be fixed over the phone.

Responsiveness – Our average response time is less than the industry goal of four hours. Our first time fix rate is approximately 98%. We have 60+ Service Support staff covering Scotland.

Certified Technicians – Our service technicians are trained and certified by Ricoh, HP, Konica Minolta and Fujitsu and are experts in printing and imaging technologies.

Management Reports – We can provide reports that track each device’s age, utilisation and performance.

“We are delighted with the level of service and support from Capital.  They resolved a long standing issue with one of our printers.  We would have no hesitation in recommending Capital Solutions to any potential client”. Isleburn Group, Aberdeen

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